Shipping & Returns Policy

SHIPPING

  • FREE Standard Shipping for All Orders Over $75, Including International. Please note, all shipping costs are quoted in USD. 
  • All subscription offers include free shipping for the entire duration of your subsription. 

United States:

  • Most US based orders are shipped directly from our warehouses within 24 - 48 hrs for your convenience and maximum efficiency
Standard Insured Shipping (7-10 Business Days)
  • 0.01 to 0.49lbs = $6.95
  • 0.5 to 1.0lbs = $14.99
  • 1.1 - 2.0lbs = $19.99
Insured First Class (3-5 Business Days)
  • 0.01 to 0.49lbs = $9.99
    Over $75.00 USD = FREE Shipping

       

      Canada, the United Kingdom, Australia, & New Zealand:

      • Most orders are shipped directly from our warehouses within 24 - 48 hrs for your convenience and maximum efficiency
      • Your product will arrive within 14-21 Business Days, although in some cases sooner
      Standard Insured Shipping
      • 0.01 to 0.49lbs = $6.95
      • 0.5 to 1.0lbs = $14.99
      • 1.1 - 2.0lbs = $19.99
        Over $75.00 USD = FREE Shipping


          RETURN POLICY

          We offer a 60-Day No-Questions-Asked 100% Satisfaction Guarantee or Your Money Back. Contact Us for Return Requests

          Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

          ** Return Policy Does Not Apply To Products Purchases with a Discount Code or Subscription Purchases **

          Additional Non-Returnable Items:

          * Gift cards
          * Downloadable software products
          * Some health and personal care items

          To complete your return, we require a receipt or proof of purchase.

          There Are Certain Situations Where Only Partial Refunds Are Granted: (If Applicable)

          * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

          * Any item that is returned more than 60 days after delivery

          SUBSCRIPTIONS

          Products are automatically delivered on the date from the day you placed your first order.

          ** Subscriptions are set for a minimum of one (1) delivery before you are able to cancel. After your first subscription order ships, you may cancel at any time without incurring cancellation fees.

          For more information please direct your questions regarding your subscription orders to support@lumennaturals.com

          Cancel Your Subscription

          In order to cancel your subscription, you will need to first login to your account or access it via your account. Click the Subscriptions tab and next to each of the products you are subscribed to you will see a Cancel button on the right if you would no longer like to receive this subscription product.

           

          REFUNDS (IF APPLICABLE)

          Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

          If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

          Late or Missing Refunds (If Applicable)

          If you haven’t received a refund yet, first check your bank account again.

          Then contact your credit card company, it may take some time before your refund is officially posted.

          Next contact your bank. There is often some processing time before a refund is posted.

          If you’ve done all of this and you still have not received your refund yet, please contact us at support@lumennaturals.com.

          Sale Items (If Applicable)

          Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

           

          Domestic

          The shipping department is able to ship to street addresses and PO Boxes within the United States. The purchaser is responsible for providing the correct mailing address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We cannot be responsible for goods delivered to the wrong address.

          Packages being shipped through DHL will be delivered to the local post office for delivery.

          Order Processing Times:

          We typically ship Monday-Friday and try to process orders within 48 hours (except holidays and weekends). Orders submitted on weekends or holidays will process the next business day.

          All packages, unless otherwise stipulated, once processed, are shipped via DHL, United States Postal Service First Class or Priority Mail. This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center. Please allow 5-7 business days from the time the order leaves the processing center.

          Orders shipped to Alaska and Hawaii:

          These orders can require an additional 2 – 3 day delivery time.

          International

          All packages, unless otherwise stipulated, once processed, go out via DHL, United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the current shipping rates.

          **Please allow at least 2-3 weeks for international orders to arrive.

          The purchaser is responsible for paying any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check the country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if you refuse the package or if it is refused by customs due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.

           

          Refunds (if applicable)
          Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
          If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

          Late or missing refunds (if applicable)
          If you haven’t received a refund yet, first check your bank account again.
          Then contact your credit card company, it may take some time before your refund is officially posted.
          Next, contact your bank. There is often some processing time before a refund is posted.
          If you’ve done all of this and you still have not received your refund yet, please contact us at support@lumennaturals.com.


          Shipping
          To return your product, you should mail your product to:

          Ship Central / Lumen Naturals
          8152 S Welby Park Dr
          West Jordan UT 84088-5948



          You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

          Depending on where you live, the time it may take for your exchanged product to reach you may vary.

          If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.