SHIPPING
- FREE Standard Shipping for All Orders
United States:
- Most US based orders are shipped directly from our warehouses within 24 - 48 hrs for your convenience and maximum efficiency
RETURN POLICY
We offer a 30-Day 100% Satisfaction Guarantee or Your Money Back. Contact Us for Return Requests
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
** Return Policy Does Not Apply To Products Purchases with a Discount Code **
To complete your return, we require your order number.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale Items (If Applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Domestic
The shipping department is able to ship to street addresses and PO Boxes within the United States. The purchaser is responsible for providing the correct mailing address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We cannot be responsible for goods delivered to the wrong address.
Packages being shipped through DHL will be delivered to the local post office for delivery.
Order Processing Times:
We typically ship Monday-Friday and try to process orders within 48 hours (except holidays and weekends). Orders submitted on weekends or holidays will process the next business day.
All packages, unless otherwise stipulated, once processed, are shipped via DHL, United States Postal Service First Class or Priority Mail. This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center. Please allow 5-7 business days from the time the order leaves the processing center.
Orders shipped to Alaska and Hawaii:
These orders can require an additional 2 – 3 day delivery time.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping
To return your product, you should mail your product to:
Ship Central / Lumen Naturals
8152 S Welby Park Dr
West Jordan UT 84088-5948
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.