Privacy Policy

Information you give us

When you make a purchase, create an account, or contact us, we collect information like your name, email address, shipping/billing address, and payment details.

Information collected automatically

When you browse our site, we automatically collect technical information such as your IP address, browser type, device information, and pages visited, to help us understand how our site is used.

Marketing information

If you opt in, we collect your email address and/or phone number to send you marketing communications about new products, promotions, and updates.

We use the information we collect to:

• Process and fulfill your orders, including payment, shipping, and customer service
• Communicate with you about your order or account
• Send marketing emails or texts, if you've opted in
• Improve our website, products, and customer experience
• Detect and prevent fraud
• Comply with legal obligations

When you provide personal information to complete a purchase, we treat that as consent to use it for that transaction. For anything beyond that — like marketing emails — we'll ask for your explicit opt-in, or give you a clear way to opt out.

You can withdraw consent for marketing at any time by clicking "unsubscribe" in any email, or by contacting us at support@lumennaturals.com.

Service providers

Providers who help us run our business — our e-commerce platform (Shopify), payment processors, shipping carriers, and email/marketing platforms. These providers only access what they need to perform their service.

Legal or safety reasons

If required by law, subpoena, or to protect our rights, customers, or the public.

Business transfers

If Lumen Naturals is acquired or merged, customer information may transfer to the new owner, subject to this policy.

Our store is hosted on Shopify, and payments are processed through Shopify's payment gateways. Credit card information is encrypted and handled in compliance with PCI-DSS (Payment Card Industry Data Security Standard). We do not store your full payment card details on our own servers.

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand site traffic (via tools like Google Analytics). You can disable cookies through your browser settings, though some site features may not work properly without them.

We retain your information for as long as needed to fulfill the purposes described in this policy, or as required by law. We use industry-standard safeguards, including SSL encryption at checkout, to protect your data. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your information.

You can request to access, correct, or delete the personal information we hold about you by emailing support@lumennaturals.com. Depending on your state or country of residence, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or other applicable privacy regulations.

Our site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we'll delete it.

We may update this Privacy Policy from time to time. Changes take effect once posted on this page. We encourage you to review it periodically.