Terms of Service

1.1 Who we are. These Terms of Service ("Terms") are a binding agreement between you and Lumen Naturals LLC, a Utah limited liability company having its principal place of business at 16200 Carmenita Road, Unit-A, Cerritos, California 90703 ("Lumen Naturals," "we," "us," or "our"). They govern your use of lumennaturals.com (the "Site") and any purchase you make from us.

1.2 Acceptance. We sell natural dietary supplements directly to consumers through the Site. These Terms apply to all visitors, customers and users of the Site. By accessing the Site, creating an account, or placing an order, you agree to these Terms. If you do not agree to them, you must not use the Site or place an order.

1.3 Incorporated policies. Our Privacy Policy, Refund and Return Policy and Shipping Policy, each as published on the Site or otherwise, are incorporated into and form part of these Terms. Where these Terms and an incorporated policy conflict, these Terms prevail unless the policy expressly states otherwise.

1.4 Changes to these Terms. We may amend these Terms at any time by posting the amended version on the Site and updating the "Last updated" date. Amendments take effect when posted and apply prospectively only. An amendment does not apply to any order we have already accepted, which continues to be governed by the Terms in force when that order was placed. Your continued use of the Site, or your placing of a further order, after an amendment is posted means you accept the amended Terms. If you do not accept an amendment, you must stop using the Site. Where an amendment materially changes Section 18, we will give notice and you may reject it as set out in Section 18.9.

1.5 Electronic communications. You consent to receive all communications, agreements, notices and disclosures relating to your use of the Site and your orders in electronic form, by email or by posting on the Site, and you agree that this satisfies any requirement under applicable law that such communications be in writing. You may withdraw this consent by contacting us, in which case we may be unable to continue to provide the Site to you or to accept your orders.

2.1 By using the Site or placing an order, you confirm that you are at least 18 years old, or the age of majority in your state or province of residence, and that you have the legal capacity to enter into a binding agreement.

2.2 The Site is not directed to children. We do not knowingly permit any person under the age of 13 to use the Site or to provide personal information through it. If we become aware that a person under 13 has provided personal information through the Site, we will delete it as described in our Privacy Policy.

2.3 Our products are intended for use by adults. They are not intended for, and should not be given to, any person under the age of 18 except on the advice of that person's physician or other qualified healthcare provider.

2.4 If you purchase a product for use by another person, you are responsible for ensuring that the product is suitable for that person and that the requirements of Section 5 are satisfied in respect of that person before use.

2.5 We currently offer products for shipment to addresses within the United States only. We make no representation that the Site or any product is appropriate or available in any other location. If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with the applicable law of your location.

3.1 Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Site for your own personal, non-commercial purposes. All other rights are reserved.

3.2 If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not authorised by you. You must notify us immediately at the address in Section 25 if you become aware of any unauthorised use of your account.

3.3 You agree to provide accurate, current and complete billing, shipping and contact information and to keep it updated. We are not responsible for any failed or delayed delivery, or any other loss, arising from information you have provided that is inaccurate, incomplete or out of date.

3.4 We may suspend or terminate your account or your access to the Site in accordance with Section 20.

4.1 We work to describe and display our products accurately, including ingredients, images and pricing. We do not warrant that any product description, image, price or other content on the Site is complete, current or error-free.

4.2 The physical label governs. Actual product packaging, labelling, ingredient statements and directions for use may vary from what is shown on the Site, including as a result of formulation, supplier or regulatory changes. You must read and follow the physical label and any insert supplied with the product before use. The physical label prevails over anything shown on the Site.

4.3 Colours and product appearance may differ from what is shown on the Site depending on your device's display settings.

4.4 Prices, promotions, product specifications and product availability are subject to change without notice. Products may be discontinued or become unavailable at any time.

4.5 Errors. If a product or price is listed incorrectly as a result of a typographical, pricing, description or other error, we may cancel or decline any order placed for that product, whether or not the order has been acknowledged and whether or not your payment method has been charged, and we will refund any amount charged. No order acknowledgement, shipment notification or charge constitutes our acceptance of an erroneous price.

4.6 We may limit or cancel quantities purchased per person, per household, per order or per delivery address.

4.7 No resale. Products are sold for personal consumption only. You may not purchase products for resale, distribution or export, and may not list, advertise or sell any product on any online marketplace or other channel, without our prior written authorisation. We may refuse, limit or cancel any order that we reasonably believe is placed by or for a reseller, distributor or exporter we have not authorised, or is otherwise placed other than for personal consumption.

5.2 Not medical advice. No physician-patient or other professional relationship is created by your use of the Site.

5.3 Consult your physician. You should consult your physician or other qualified healthcare provider before starting any new supplement, and in particular if you are pregnant, trying to become pregnant, nursing, taking any prescription or over-the-counter medication, undergoing or recovering from surgery, or have any medical condition. Do not use any product as a substitute for prescribed treatment.

5.4 Ingredients and allergens. You are responsible for reviewing the ingredient statement and allergen information on the physical label before use, and for satisfying yourself that the product is suitable for you and does not contain any ingredient to which you are allergic or sensitive, or which conflicts with your diet, medication or medical condition.

5.5 Directions for use. Use products only as directed on the physical label. Do not exceed the stated serving size or the recommended duration of use.

5.6 Adverse reactions. Discontinue use immediately and seek medical attention if you experience any adverse reaction. We ask that you also notify us at the address in Section 25 so that we can record the matter and, where required, report it as required by applicable law.

5.7 No guaranteed results; testimonials. Individual results vary and depend on factors outside our control, including diet, health status, activity level and adherence to directions. Any testimonial, review or result shown on the Site reflects the experience of that individual only, is not a guarantee, and is not necessarily typical of the results any particular person should expect.

5.8 Competitive and tested populations. Dietary supplements may contain ingredients restricted by sports governing bodies, employers or other testing regimes. If you are subject to any such regime, it is your responsibility to verify with the relevant body whether a product is permitted before use.

5.9 Assumption of risk. You acknowledge that the use of any dietary supplement carries inherent risk, including the risk of an allergic or other adverse reaction, and that to the fullest extent permitted by applicable law you assume that risk when you choose to use a product.

5.10 California warning. Where required by the applicable law of California, a product may carry a warning regarding exposure to chemicals identified by the State of California. Any such warning appears on the product listing on the Site or on the physical label.

6.1 Offer and acceptance. When you place an order you are making an offer to purchase. No contract of sale is formed until we accept your order by dispatching the product; an automated order acknowledgement is not acceptance. We may decline or cancel any order in whole or in part, including for suspected fraud, an error covered by Section 4.5, a limit applied under Section 4.6 or 4.7, stock unavailability, or a payment authorisation failure.

6.2 Payment. Payment is processed by third-party payment processors engaged through our e-commerce platform. We do not store your full payment card details. By submitting payment information you represent that you are authorised to use the payment method, and you authorise us and our processors to charge the total order amount, including product price, shipping, handling and applicable taxes, to that payment method.

6.3 Taxes. Prices exclude sales, use and similar taxes unless stated otherwise. Applicable taxes are calculated and displayed at checkout and are your responsibility.

6.4 Verification and chargebacks. We may verify any order and require additional information before dispatch. If you initiate a chargeback in respect of an order we have delivered and which is not the subject of a valid claim under our Refund and Return Policy, we may recover the amount charged back together with any related fees and costs, and may suspend or terminate your account.

6.5 Promotional codes. Promotional codes, discounts and offers are subject to the terms stated with them, are not transferable, have no cash value, may not be combined unless expressly stated, and may be withdrawn or modified at any time.

7.1 If you enrol in a subscription or recurring order, you authorise us to charge your payment method on the frequency and at the price disclosed to you at the point of enrolment, on a recurring basis, until you cancel.

7.2 The material terms of the subscription — the recurring price, the billing frequency, the length of any minimum commitment, the terms of any introductory or discounted period and the price that applies once it ends, and how to cancel — are disclosed to you clearly and conspicuously before you enrol, and your consent to those terms is obtained as a separate affirmative step. We retain a record of that consent for the period required by applicable law.

7.3 We will give you advance notice, within the period required by applicable law, before any change to the recurring price or billing frequency takes effect.

7.4 Cancellation. You may cancel at any time, without charge or penalty, through your account on the Site, by the same means through which you enrolled, or by contacting us at the address in Section 25. Cancellation takes effect in respect of any order that has not yet entered processing. We will confirm your cancellation to you.

7.5 Where required by applicable law, we will send you a renewal or continuation reminder before a renewal takes effect.

8.1 Shipping methods, estimated timeframes and charges are shown at checkout and vary by destination and by method selected. Delivery estimates are estimates only and are not guaranteed.

8.2 We will ship within the time stated at the point of sale or, if no time is stated, within the period required by applicable law. If we cannot ship within that period we will notify you and offer you the choice of consenting to a delay or cancelling the order for a full refund.

8.3 Title and risk of loss. Title and risk of loss pass to you on delivery of the product to the carrier. Notwithstanding this, we will handle claims for products lost or damaged in transit in accordance with our Refund and Return Policy, provided you notify us within the period stated in that policy.

8.4 You are responsible for providing a complete and accurate delivery address and for ensuring that the delivery location is secure. We are not responsible for products delivered to the address you provided and subsequently lost, stolen or damaged.

8.5 If a shipment is refused or is returned to us as undeliverable, we may charge you the return shipping cost and any applicable restocking amount as set out in our Refund and Return Policy.

Returns, refunds, exchanges and order cancellations are governed by our Refund and Return Policy, which forms part of these Terms. Nothing in these Terms or in that policy limits any right or remedy available to you that cannot be limited under applicable consumer protection law.

10.1 The Site and all content on it, including text, product descriptions, images, photographs, graphics, video, audio, layout, compilation and software, together with the Lumen Naturals name, logos, product names, trade dress and other marks, are owned by us or by our licensors and are protected by intellectual property law.

10.2 Except as expressly permitted by Section 3.1, you may not copy, reproduce, republish, distribute, publicly display, modify, create derivative works from or commercially exploit any part of the Site or its content, and may not use any of our marks, without our prior written consent.

10.3 You may not use any automated means, including any robot, spider, scraper or data-extraction tool, to access, index, copy or collect any part of the Site or its content, and you may not use any part of the Site or its content to develop or train any machine learning or artificial intelligence model, in each case without our prior written consent.

10.4 Feedback. If you send us any suggestion, idea or feedback about our products or the Site, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use it for any purpose without restriction, attribution or compensation, and you agree that it is not confidential.

11.1 Licence. If you submit a product review, rating, photograph, video, comment or other material to us or through the Site ("User Content"), you grant us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, fully paid, transferable and sublicensable right to use, host, store, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display that User Content, in whole or in part, in any media and in connection with our business, including on the Site, on third-party platforms and in marketing, without further notice, attribution or compensation.

11.2 Your representations. You represent that you own or otherwise hold all rights necessary to grant the licence in Section 11.1; that your User Content reflects your own honest opinion and actual experience; and that it does not infringe any third-party right, does not contain any false, misleading, defamatory, obscene or unlawful material, and does not contain the personal information of any other person that you are not authorised to share.

11.3 Honest reviews. We do not require, and will not condition any benefit on, a positive review. You are free to publish your honest assessment of our products and services, whether favourable or not. If you received any product free of charge, at a discount, or any other incentive in connection with a review, you must disclose that clearly in the review. We do not suppress, edit or selectively publish reviews on the basis that they are unfavourable.

11.4 Moderation. We may, but are not obliged to, review, screen, decline to publish, edit for length or formatting, or remove any User Content, including User Content that breaches Section 11.2 or Section 13. We have no obligation to publish or to retain any User Content.

11.5 Name and likeness. You consent to our use of your first name, city and state, and any image or likeness contained in your User Content, in connection with the uses permitted by Section 11.1, and to the fullest extent permitted by applicable law you waive any moral right and any right of publicity or privacy that would otherwise restrict that use.

11.6 Not confidential. User Content is not confidential and we owe you no duty of confidence in respect of it.

12.1 If you provide your email address or mobile number and consent to marketing communications, we may send you promotional emails or text messages. Consent to receive marketing text messages is not a condition of any purchase.

12.2 Message frequency varies. Message and data rates may apply and are your responsibility.

12.3 You may opt out of marketing text messages at any time by replying STOP to any message, and may reply HELP for assistance. You may opt out of marketing emails at any time using the unsubscribe link in the email or by contacting us. We may continue to send you transactional messages relating to your orders after you opt out of marketing messages.

12.4 Consent to receive marketing communications is obtained separately from, and is not given by, your acceptance of these Terms.

13.1 You must not use the Site to:

• violate any applicable law or regulation;
• infringe any intellectual property or other right of ours or of any third party;
• transmit any virus, malware or other harmful code, or otherwise interfere with the security, integrity or operation of the Site;
• attempt to gain unauthorised access to the Site, to any account, or to any system or network connected to the Site;
• scrape, crawl, harvest or extract data from the Site other than as permitted by Section 10.3;
• submit false, misleading or fraudulent information, impersonate any person, or use another person's payment method without authorisation;
• place any order otherwise than in accordance with Sections 4.6 and 4.7;
• harass, abuse or threaten any person, including our personnel;
• use the Site for any commercial purpose not expressly permitted by these Terms; or
• do anything that imposes an unreasonable load on our infrastructure or that of our service providers.

13.2 We may investigate any suspected breach of this Section 13 and may suspend or terminate access under Section 20, in addition to any other remedy available to us.

14.1 The Site is hosted on, and its operation depends on, third-party platforms and services, including our e-commerce platform, payment processors, analytics providers, review platforms, shipping carriers and email and messaging providers. Your use of the Site may also be subject to the terms and policies of those providers.

14.2 The Site may contain links to third-party websites or content that we do not control. We are not responsible for the content, accuracy, practices, availability, security or policies of any third party, and a link is not an endorsement. Your dealings with any third party are solely between you and that third party.

14.3 To the fullest extent permitted by applicable law, we are not liable for any act, omission, outage, delay or security incident of any third-party platform, service provider or carrier.

15.1 To the fullest extent permitted by applicable law, the Site and all products and content are provided "as is" and "as available," without warranty of any kind, whether express, implied or statutory. We specifically disclaim all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

15.2 To the fullest extent permitted by applicable law, we do not warrant that any product will achieve any particular result or meet your expectations, or that the Site will be uninterrupted, secure, error-free or free of harmful components.

15.3 Nothing in this Section 15 excludes or limits any warranty, right or remedy that cannot be excluded or limited under applicable law, including under applicable consumer protection law. Some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you.

16.1 To the fullest extent permitted by applicable law, neither we nor our officers, members, managers, employees, agents, affiliates or suppliers will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or business opportunity, arising out of or relating to the Site, any product or these Terms, whether based in contract, tort (including negligence), strict liability, warranty or any other theory, and whether or not we have been advised of the possibility of such damages.

16.2 To the fullest extent permitted by applicable law, our total aggregate liability arising out of or relating to the Site, any product or these Terms will not exceed the total amount you paid to us for the product giving rise to the claim.

16.3 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law or under applicable consumer protection law. Some jurisdictions do not allow the limitation or exclusion of certain damages, so some or all of the above may not apply to you.

16.4 Time limit for claims. To the fullest extent permitted by applicable law, any claim arising out of or relating to the Site, any product or these Terms must be brought within one year after the claim arose, failing which it is permanently barred. This Section 16.4 does not apply to any claim for personal injury, or to any claim in respect of which applicable law mandates a different period.

16.5 The limitations in this Section 16 apply even if any remedy fails of its essential purpose, and reflect an agreed allocation of risk that forms an essential basis of the bargain between us.

17.1 You agree to indemnify, defend and hold harmless Lumen Naturals and its officers, members, managers, employees, agents and affiliates from and against any claim, demand, proceeding, loss, liability, damage, cost or expense, including reasonable attorneys' fees, arising out of or relating to (a) your breach of these Terms, (b) your violation of any applicable law or any third-party right, (c) your User Content, or (d) your use or misuse of any product, including any use contrary to the physical label or to Section 5.

17.2 We may assume the exclusive defence and control of any matter subject to indemnification by you, at your expense, in which case you agree to cooperate with us. You may not settle any such matter in a manner that imposes any obligation or admission on us without our prior written consent.

18.1 Informal resolution first. Before commencing any arbitration or court proceeding, you agree to give us written notice of your dispute at the address in Section 25, describing the dispute and the relief sought, and to attempt in good faith to resolve it informally for a period of 60 days from the date of that notice. We will do the same before commencing any proceeding against you. This requirement is a condition precedent to commencing arbitration, and the period in Section 16.4 is tolled while it runs.

18.2 Agreement to arbitrate. If a dispute is not resolved under Section 18.1, any dispute, claim or controversy arising out of or relating to the Site, any product, these Terms or the relationship between us, including its formation, interpretation, breach, termination or validity, will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules then in effect, and not in court, except as provided in Sections 18.4 and 18.5.

18.3 Procedure. The arbitration will be conducted by a single arbitrator. Unless we agree otherwise, any in-person hearing will take place in California, and the arbitrator may conduct the proceeding on documents, by telephone or by video conference where the applicable rules permit. The arbitrator may award only such relief as would be available in court to the individual party seeking it. The award may be entered as a judgment in any court of competent jurisdiction. Filing, administration and arbitrator fees are governed by the administrator's rules, and we will pay those fees to the extent required by those rules or by applicable law.

18.4 Small claims. Either of us may instead bring an individual claim in small claims court if the claim qualifies and remains in that court on an individual basis.

18.5 Intellectual property. Either of us may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property or confidential information, without first proceeding under Sections 18.1 to 18.3.

18.6 Class action and jury trial waiver. Arbitration and any permitted court proceeding will be conducted on an individual basis only. Neither of us may bring or participate in any class, collective, consolidated or representative proceeding, and the arbitrator may not consolidate or preside over any form of representative proceeding. To the fullest extent permitted by applicable law, each of us waives any right to trial by jury.

18.7 Changes to this Section. If we materially amend this Section 18, we will notify you by email or by a prominent notice on the Site, and you may reject the amendment by giving us written notice within 30 days of that notice, in which case the version of this Section 18 in force immediately before the amendment continues to apply between us.

18.8 Severability and survival. If Section 18.6 is held unenforceable in respect of any claim or any part of a claim, that claim or part will be severed and determined by a court of competent jurisdiction under Section 19, and the remainder will proceed in arbitration. If any other part of this Section 18 is held unenforceable, the remainder continues in effect. This Section 18 survives termination of these Terms and closure of your account.

19.1 These Terms, and any dispute arising out of or relating to them, the Site or any product, are governed by the law of the State of California, without regard to its conflict-of-law rules, except that the enforceability of Section 18 is governed by the applicable federal law of the United States governing arbitration.

19.2 Subject to Section 18, the state and federal courts located in California have exclusive jurisdiction over any dispute, and each of us submits to the personal jurisdiction of those courts and waives any objection based on venue or forum non conveniens.

19.3 Nothing in this Section 19 deprives you of the protection of any mandatory consumer protection law of your state of residence that applies notwithstanding this choice of law.

19.4 The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

20.1 We may suspend or terminate your access to the Site or your account, in whole or in part, with or without notice, if you breach these Terms, if we reasonably suspect fraud or unlawful activity, or if required by applicable law.

20.2 We may modify, suspend or discontinue the Site, or any product or feature, at any time.

20.3 Termination does not affect any order we have already accepted, or any right or obligation accrued before termination. Sections 5, 10, 11, 15, 16, 17, 18, 19 and 22 survive termination.

We are not liable for any delay or failure in performance caused by any event beyond our reasonable control, including act of God, fire, flood, extreme weather, epidemic, war, civil unrest, act of terrorism, strike or labour dispute, carrier delay or failure, supply chain disruption, raw material or ingredient shortage, utility or telecommunications failure, platform or hosting outage, cyber attack, or act of any government or regulatory authority. If such an event continues for more than 30 days in respect of an accepted order, either of us may cancel that order and we will refund any amount paid for it.

22.1 Entire agreement. These Terms, together with the policies incorporated by Section 1.3, are the entire agreement between us in respect of the Site and your orders, and supersede all prior communications, representations and understandings, whether oral or written.

22.2 Severability. If any provision of these Terms is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable or, if it cannot be, severed, and the remaining provisions continue in full force.

22.3 No waiver. Our failure or delay in enforcing any provision is not a waiver of it, and no waiver is effective unless made in writing by us.

22.4 Assignment. You may not assign or transfer these Terms or any right under them without our prior written consent. We may assign these Terms, in whole or in part, to an affiliate or in connection with any merger, acquisition, reorganisation or sale of assets.

22.5 No third-party beneficiaries. These Terms confer no right on any person other than you and us.

22.6 Relationship. Nothing in these Terms creates any partnership, joint venture, agency, franchise or employment relationship between us.

22.7 Notices. Notices to us must be sent to the address in Section 25. Notices to you may be sent to the email address associated with your account or order, or posted on the Site, and are deemed received on the day sent or posted.

22.8 Export and sanctions. You represent that you are not located in, and will not use or export any product to, any country or to any person subject to applicable trade sanctions or export restrictions.

22.9 Interpretation. Headings are for convenience only and do not affect interpretation. "Including" means "including without limitation." A reference to a Section is a reference to a Section of these Terms.

We are working to make the Site accessible to and usable by persons with disabilities. If you experience any difficulty accessing any part of the Site, or would like assistance placing an order, please contact us at the address in Section 25 and we will work with you to provide the information or complete the transaction through an alternative means.

If you believe that any content on the Site infringes your copyright, please send a notice containing the information required by applicable law to our designated agent at the address in Section 25. We may remove or disable access to the content complained of and may, in appropriate circumstances, terminate the account of a repeat infringer.