Frequently Asked Questions
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How do I know which products are right for me?
Choosing the best products for your health can be challenging. For your convenience, we’ve grouped our products into categories on our website.
Simply email us at support@lumennaturals.com or give us a phone call at 801-903-1275. If you would like to learn more about the benefits of certain ingredients or products, you can also browse our latest blog posts for some insight here. -
How soon will my order ship?
Your order will ship within 24 hours after your order has been received at our fulfillment center(s). If an order is placed after Friday 3PM EST, your order will not be processed until the following Monday. Please expect longer fulfillment times during holidays.
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What happens if my product is out-of-stock?
If the item you ordered is out-of-stock or back-ordered, please check back at a later date.
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What countries do you ship to?
We ship to all of the states in the USA, including Alaska and Hawaii.
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Do you ship to P.O Boxes?
Yes, we do deliver to P.O Boxes in all states via Amazon, USPS, and UPS. You can find more information about UPS SurePost by visiting UPS.com
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Do you ship to APO, FPO and DPO military addresses?
Yes, we do ship to APO, FPO and DPO military addresses via UPS SurePost. You can find more information about UPS by visiting UPS.com
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How do I track my order?
You can track your order by using the tracking number that was included on your Order Shipping Confirmation email.
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What is your return policy?
To return any products please email our Customer Service Team at support@lumennaturals.com.
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What is your refund policy?
To receive a full refund, please email us at support@lumennaturals.com within 30-days of making your order. If customer service requires you to return the product, your refund will be issued once your return has been received at our distribution center. If no return is required, and customer service is in agreement, you will receive a refund.
Did we miss something?
Please contact us at support@lumennaturals.com, or simply give us a call at 1-801-903-1275.