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Frequently Asked Questions
Can I use a promotion code during checkout?
Yes, you can place an order utilizing a promotional code to receive a given discount at checkout.
How soon will my order ship?
Your order will ship within 24 hours after your order has been received at our fulfillment center(s). If an order is placed after Friday 5PM EST, your order will not be processed until the following Monday. Please expect longer fulfillment times during holidays.
What happens if my product is out-of-stock?
If the item you ordered is out-of-stock or back ordered, a representative from our Customer Service team will contact you to provide possible options and/or a refund for the out-of-stock item(s).
How secure are my order transactions?
All transactions are encrypted with the use of a Secure Socket Layer (SSL) Certificate to protect sensitive information such as usernames, passwords, and credit card numbers. All your information is securely transferred over the Internet to safeguard each individual transaction.
Can I order samples?
We love hearing from customers and their experiences with our products. Simply email us at firstname.lastname@example.org with the subject "LUMEN SAMPLES" and we will make it happen.
What countries do you ship to?
We ship to all states including Alaska and Hawaii.
Do you ship to P.O Boxes?
Yes, we do deliver to P.O Boxes in all states via Amazon and UPS. You can find more information about UPS SurePost by visiting UPS.com
Do you ship to APO, FPO and DPO military addresses?
Yes, we do ship to APO, FPO and DPO military addresses via UPS SurePost. You can find more information about UPS by visiting UPS.com
How do I track my order?
You can track your order by using the tracking number that was included on your Order Shipping Confirmation email.
What is your return policy?
To return any products please email our Customer Service Team at email@example.com.
What is your refund policy?
To receive a full refund, please email us at firstname.lastname@example.org within 60-days of making your order. If customer service requires you to return the product, your refund will be issued once your return has been received at our distribution center. If no return is required, and customer service is in agreement, you will receive a refund.